DUCAM Privacy and Confidentiality Policy

1. Introduction

DUCAM is committed to protecting the privacy of its users, customers, and website visitors. The responsible use of personal information is essential to ensure the security, confidentiality, and integrity of our community.
This Policy forms part of DUCAM’s General Terms and constitutes a mandatory requirement to establish or maintain any commercial relationship with us, in accordance with the applicable legislation in each country.

2. Information We Collect

DUCAM may collect and process the following personal information:

• Name and contact details.

• Company name and email address.

• Product information.

• Information about user and visitor activity on our website (e.g., the referring URL or the next URL accessed, whether or not on our website).

• Information collected for fraud prevention and compliance purposes.

We may also obtain information from trusted sources or authorized third parties.

3. Purpose of Data Processing

The collection and processing of Personal Information allow us to:

1. Provide the products, services, and/or benefits requested or contracted with DUCAM.

2. Facilitate direct contact between buyers and sellers.

3. Manage and process orders and transactions.

4. Maintain records of operations, provide related information, and follow up.

5. Contact users regarding orders, shipments, transactions, or inquiries.

6. Provide customer support.

7. Comply with legal and contractual obligations, including:

   • Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

   • Tax reporting, audit, and billing requirements.

   • Requests from competent administrative or judicial authorities.

8. Protect the rights of users, third parties, and intellectual property.

9. Conduct advertising, commercial prospecting, and market research activities exclusively for DUCAM (personal information will not be shared or used for third-party marketing purposes).

DUCAM does not sell or market information that identifies our users or customers.

4. Data Retention

Personal Information will be retained only for as long as necessary to fulfill the purposes described in this Policy, to comply with regulatory or legal requirements, or during the statutory limitation period of potential legal or contractual liabilities.
Once this period has expired, data will be deleted or anonymized in accordance with the regulations of each country.

5. Data Security

DUCAM applies administrative, technical, and physical security measures to protect personal information from unauthorized access, misuse, or disclosure.
Data is stored on secure servers and is only accessible by authorized personnel, under strict confidentiality protocols.

6. Rights of Data Subjects

In accordance with applicable regulations, data subjects have the following rights:

1. Access to their personal information.

2. Update and rectification of data.

3. Deletion or erasure of information, unless subject to legal retention requirements.

4. Revocation of consent.

5. Opt-out from receiving advertisements, promotions, or offers.

6. Confidentiality.

7. Review of automated decisions.

Requests can be made through the contact details provided on this website.

7. Limitations and Exceptions

In certain cases, personal information requested for deletion may be retained when:

• It is necessary to fulfill the purposes described in this Policy.

• There is a contractual or legal duty to maintain such information.

Once such duty or purpose has expired, the data will be permanently deleted.

8. Governing Law and Jurisdiction

This Policy shall be governed by the applicable laws of each country in which DUCAM provides its services.
Any controversy or dispute regarding the interpretation, validity, execution, or enforcement of this Policy shall be resolved by the competent courts.